Refunds & cancellation
What this policy applies to
This policy applies to manual paid usage-credit top-ups for the Attunz hosted cloud service. The hosted service is available. The current local/BYOK app is free, and third-party model charges are handled by the provider rather than refunded by Attunz.
14-calendar-day unused-credit refund
You may request a refund within 14 calendar days of each top-up purchase for the unused paid credits of that top-up, including a partially used top-up. Bonus credits from that purchase that you have already used are deducted from the refund at US$0.01 per credit. Used paid credits, bonus credits and trial credits are not refundable.
How to request a refund
Email support@attunz.com with the purchase date, receipt or payment reference, and enough information to identify the affected top-up. Do not send card details or API keys. The paid and unused portion will need to be checked against the purchase and usage records. Approved refunds are returned to the original payment method when supported.
Incorrect charges and non-delivery
Duplicate or incorrect charges and failure to deliver the purchased service or credits can be reported to support@attunz.com separately from the unused-credit rule. Applicable statutory rights and remedies remain available; the 14-day rule does not limit them.
Cancellation and remaining credits
There is no automatic renewal at present, so you do not need to cancel a recurring Attunz subscription to stop future charges. Simply do not purchase another top-up. Stopping use does not itself request a refund or delete an account. Attunz will provide any applicable credit-expiry conditions before purchase.