Attunz Cloud Refund Policy

This English version prevails over any translation.

Last updated: 13 October 2026

1. About this policy

This policy explains refunds for credits bought for Attunz Cloud. It forms part of the Attunz Cloud Terms of Service, and the terms “paid credits” and “bonus credits” have the meanings given there. If a translation of this policy differs from this English version, the English version prevails.

Contact: support@attunz.com.

2. What you can get refunded

• Within 14 days of a purchase, you can ask for a refund of the unused paid credits from that purchase.
• Bonus credits, trial credits and manual compensation credits are not refundable.

3. How we calculate a refund

Refund = amount paid × unused paid credits from the purchase ÷ paid credits bought in the purchase − bonus credits from that purchase already used × US$0.01.

• Within one purchase, bonus credits are used before paid credits (Terms of Service, section 4).
• We round the result down to the cent. If the result is zero or less, no refund is due.

Example: you pay US$100 and receive 10,000 paid credits and 3,000 bonus credits. You use 3,000 credits, all from the bonus credits, so all 10,000 paid credits are unused. Refund = US$100 × 10,000 ÷ 10,000 − 3,000 × US$0.01 = US$70.

4. What happens to your credits

When a refund is made, including a refund that Stripe makes, we remove from your wallet:

• the paid credits of that purchase that the refund covers; and
• the remaining bonus credits from that purchase.

5. How to ask for a refund

• To ask for a refund, email support@attunz.com within 14 days of the purchase. We accept the request if you send it from the payment email of that order, or if you include the Stripe receipt number and the amount. Your wallet number helps us find the wallet.
• We refund only to the original payment method.

6. If we stop providing Attunz Cloud

If we stop providing Attunz Cloud, we refund the unused paid credits of every purchase, regardless of the 14-day limit in section 2. For each purchase, the refund equals the amount paid × unused paid credits ÷ paid credits bought in that purchase. Bonus credits already used are not deducted from this refund. Bonus credits, trial credits and manual compensation credits are not refunded.

7. Chargebacks

If you file a chargeback for a payment with your bank or card issuer, we may freeze your wallet (Terms of Service, section 12).

8. Your rights under consumer law

Nothing in this policy limits rights you have under applicable consumer law, including for duplicate or incorrect charges.

9. Changes to this policy

We will publish changes on this page and update the date above.